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4 Features to Look for Before Choosing Between BigCommerce Enterprise and Shopify Plus

Like setting up a brick and mortar business, your online venture calls for a well-thought decision making. You need to set up your e-commerce website on a platform that can win you, customers. The platform must be customizable. It should offer you the best features and elements to make an online store that every customer will like. For company and enterprise level ventures, you require a platform with advanced features and functionalities. These elements must help you in realizing your selling dream and interacting with your customers.

BigCommerce enterprise and Shopify plus are the kingmakers when considering this field. Using either of them places us in a strategic position for realizing your business goals. However, you cannot hand pick any of them. You need to check them through a feature/functionalities lens to determine the best option. Nevertheless, this is not a simple thing. The experts also agree that the two platforms have almost identical functionalities. When choosing either, here are the features you should pay attention to:

Security features

No one can deny that the 21st century is an era of dynamic technological advancement. The changes in the world are happening at a high rate than any other time. In the business arena, digitization is becoming the order of the day.  This idea is enabling the business to reach customers they couldn’t serve through the physical stores. However, as the number of opportunity for expanding your revenues increases, and so are threats. Cybercrime is no longer an ogre tale. It is a reality. Now and then, cases of cyber-attacks are taking place.

As a business person, you need to work hard and ensure your online store is safe from such attacks. In this essence, you should prioritize security features when considering an enterprise e-commerce platform. Both BigCommerce enterprise and Shopify plus meet the basic security threshold. They are PCI compliant and offers you SSL protocol to ensure your transaction and communication are safe online.

Customer support features

Selling online relies on your customer support. As you know, the e-commerce platforms operate in servers which do not guarantee 100% uptime. At times, you will face downtimes. Your website will experience technical challenges. While this is normal, the ability to go back online after such issues is what matters. The customer support provided to you by the platform provider is crucial. Any successful platform must guarantee you 24/7 customer support. It should not take a week or so to solve a simple technical issue.

In this essence, when selecting an enterprise e-commerce platform, you should consider this aspect. From the selection lens, both BigCommerce enterprise and Shopify plus provides you with 24/7 customer support. However, Shopify beats the latter in terms of customer support reliability. They offer you a bunch of support to choose and decide the best fit for you.

Scalability

Are you planning to grow your business? Certainly, one of the basic reasons for choosing an enterprise platform is to keep your e-commerce objectives on the trail. Growth must be the basic idea. You grew your venture from a small online store. Now, you graduated to an enterprise. You are yet to realize your objectives.

For this to happen, you need a scalable enterprise e-commerce solution. The solution should keep your business growing and avoid cases of web crashes during peak moments. Considering scalability, both BigCommerce enterprise and Shopify plus are scalable. The offer you an opportunity to expand and grow your business. Hence, you need to consider other features before taking any of them.

In a word, considering the above features will help you to make the right choice.

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